Paweepet Shipping Policy

At Paweepet, we’re all about getting your furry friends the essentials they deserve—fast, easy, and hassle-free! Here’s everything you need to know about our shipping process:

Shipping Destinations

  • Worldwide
  • Note: We don’t ship to P.O. boxes or APO/FPO addresses at this time.

Processing Time

  • Orders are processed within 4-6 business days (Monday-Friday, excluding holidays).
  • Once your order is handed to our shipping partners, you’ll get a confirmation email with tracking details—keep an eye on your inbox (and spam folder)!

Shipping Times

  • Standard Shipping (Free on orders over $50):
    • USA: 5-10 business days

    • Canada: 7-14 business days
  • Expedited Shipping (Additional $10 flat rate):
    • USA: 2-5 business days

    • Canada: 4-7 business days
  • Note: Times are estimates based on our suppliers and carriers. Delays can happen due to weather, holidays, or carrier hiccups—thanks for your patience!

Shipping Costs

  • Orders under $50: Flat rate of $5.99 (USA) or $7.99 (Canada).
  • All prices are in USD—no sneaky fees at checkout.

Order Tracking

  • Once shipped, you’ll get a tracking number via email. Check your order status anytime—just click the link or hit up our Contact Us page if you need help.

Lost or Delayed Shipments

  • If your order’s taking longer than expected, reach out within 30 days of shipment at hello@paweepet.com. We’ll track it down or make it right!
  • Lost packages? We’ll reship or refund—your pups and kitties won’t miss out.

Damaged or Wrong Items

  • Got a busted bed or the wrong treat? Contact us within 10 days of delivery with a photo, and we’ll send a replacement or refund, no fuss.
  • Returns for damaged/wrong items are free—keep the good vibes going!

Pre-Orders & Backorders

  • Some hot items (like our exclusive Paweepet beds) might be pre-order or backordered. We’ll note this on the product page with an estimated ship date. You’ll only be charged when it ships!

Questions?

  • Need more info? Email us at hello@paweepet.com or DM us on TikTok @Paweepet—we’re here to help your pet fam thrive!